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Technical Support

Welcome to our comprehensive Technical Support Page, designed to assist you with a wide variety of computer and device problems. Whether you're experiencing software bugs, hardware malfunctions, or connectivity issues, the following steps will guide you through diagnosing and resolving common problems.

1. Restart Your Chromebook

  • Why: Sometimes, a simple restart can fix temporary software glitches or slowdowns.

  • How: Click on the clock in the lower-right corner and select the "Power" button to shut down, then turn the Chromebook back on.

2. Check for Updates

  • Why: Running an outdated version of Chrome OS can cause bugs or performance issues.

  • How:

    1. Click on the time in the bottom-right corner.

    2. Go to Settings (gear icon).

    3. Scroll down and click About Chrome OS.

    4. Click Check for Updates to see if an update is available.

3. Test Internet Connection

  • Why: If you're having trouble with web pages or apps, it could be a connectivity issue.

  • How:

    1. Check if your Wi-Fi is on by clicking the Wi-Fi icon on the bottom-right.

    2. If it's connected, try turning Wi-Fi off and back on or connecting to a different network.

4. Clear Cache and Cookies

  • Why: Accumulated browser data can slow down the performance of websites.

  • How:

    1. Open Chrome and press Ctrl + Shift + Delete.

    2. Choose a time range (like "All time") and check Cookies, site data and Cached images and files.

    3. Click Clear Data.

5. Check for Malfunctioning Extensions

  • Why: Some browser extensions can cause crashes or slowdowns.

  • How:

    1. Open Chrome and go to the address bar.

    2. Type chrome://extensions.

    3. Disable extensions one by one and check if performance improves after each.

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Contact J Hearts Institute IT Support team for assistance. IT can  provide specific instructions or remotely troubleshoot the problem, ensuring it gets resolved under their service agreement. You can contact them via phone at (216) 609-8686 or email at jessicajheartsinstitute@gmail.com

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